This policy explains how cancellations and refunds work for what Safa Studios sells, under the trade names Safa Studios and Excellence University. It forms part of our Terms and conditions. Prices are set in euros (EUR) and charged through Stripe in the currency that matches your card.
AI School: cancel whenever you want
AI School is a monthly membership that renews automatically each period. You can cancel it yourself, at any time, from your membership, without writing to anyone and without giving a reason. You can also write to hola@safa-studios.com.
When you cancel:
- your membership stays active until the end of the current period, and you keep access until then;
- you are not charged for the next period;
- fees already paid for the current period are not refundable, except where the law requires it.
The work you produced during the program is yours and stays with you.
AI Leadership Program: 14-day guarantee
The AI Leadership Program carries a 14-day money-back guarantee. If you are not satisfied, you can request a full refund within 14 days of session 1, the first live or scheduled session of your generation. The 14-day window starts on the day session 1 takes place.
To request it, write to hola@safa-studios.com from your account email within the window. Approved refunds go back to the original payment method. The final amount returned may differ slightly from the amount charged because of the currency conversion your bank applies, which is outside our control. Once the refund is processed, your access to the program ends.
Downloadable bonuses included with a program, such as an ebook or an audiobook, stay with you. Where a bonus has already been downloaded, we may deduct its published retail value from the refund. Third-party costs you take on directly, such as subscriptions to AI tools we use during the program, were not bought from us and are not refundable by us.
Professional services
Studio projects and services are governed by the signed proposal or contract, which defines deliverables, milestones and payment terms. This refund policy applies to the educational programs, not to services contracted by scope.
Your rights as a consumer
Nothing in this policy limits the non-waivable rights you have under the consumer protection law of your country of residence. Some jurisdictions, including the European Union, grant a statutory right of withdrawal on certain purchases. Where you start accessing digital content immediately, that right may be limited once delivery has begun and you have acknowledged it.
If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract. At checkout you can ask us to start providing the service immediately, within those 14 days. If you do and the service is fully provided within that period, you lose the right of withdrawal. If you withdraw when the service has only been partly provided, you pay the proportionate part of what was delivered up to that point. For downloadable digital content, the right of withdrawal is lost as soon as the download begins with your express consent.
How refunds are processed
Approved refunds go back to the original payment method. Timing depends on your bank and normally takes 5 to 10 business days to appear on your statement. The processing fees Stripe charges are not returned to us, but that does not reduce what we return to you.
Chargebacks
If you have a problem with a charge, write to us first at hola@safa-studios.com so we can resolve it. It is almost always faster than a chargeback. Raising a chargeback without contacting us may suspend your account while the dispute is reviewed.
Changes to this policy
We may update this policy. The version in force at the time of your purchase is the one that applies to that purchase.
Contact
For refunds and cancellations: hola@safa-studios.com.